Whatever's on your mind — every answer, right here..

ㅤ end-to-end fulfillment It provides the service. The process goes like this: 1. Completing the connections — Your marketplaces and e-commerce site will be integrated into the E-MAX system. 2. Onboarding process — Your products arrive at our warehouse in Eskişehir, and shelf locations are assigned using the BIN/SHELF/PALLET system. 3. Orders appearing in our system — Orders are automatically entered into our system. 4. Shipping time — Picking, packing, and shipping processes are completed automatically. You focus solely on growth, while we manage every step of the operation.

Product receipt and quality control, storage (BUILDING/SHELF/PALLET), inventory management, order collection (picking), packaging, cargo labeling, shipment, return management reliability. reporting. In other words, all of the brand's warehousing, logistics, and operational burden is handled by E-MAX.

Standard installation 3-5 business days The process takes time. During this time, integration setup, product listing, warehouse planning, and test orders are carried out. For more complex operations (custom packaging, multi-location, etc.), the duration may increase to 7-10 days. Our customer success team will accompany you at every stage of the transition.

For transfer from the current depot to E-MAX. two options We offer: 1) Shipping with your own transport — simply pack the products as you wish and send them to our address in Eskişehir. 2) Transfer via E-MAX's contracted shipping partner — we organize it, with a price advantage. Once the products arrive at our warehouse, counting, inspection, and system entry are completed within 24-48 hours, making them ready for sale.

Yes. Our web-based administration panel You can access your inventory, orders, and transactions 24/7. Product entries and exits, order statuses, shipping tracking numbers, returns — all are updated instantly. Your marketplace inventory is also automatically synchronized.

In our warehouse in Eskişehir 75th Anniversary Organized Industrial Zone 24/7 security, camera recording system, fire detection and suppression infrastructure reliability. Authorized access control It is currently in operation. It is operated according to corporate security standards. All transactions are recorded in the system, allowing tracking of who processed which product and when.

Yes, the products in our warehouse is covered by insurance. It is protected against extraordinary events such as fire, flood, and theft. For situations caused by operational errors (incorrect packaging, loss, breakage), the compensation terms detailed in our contract apply. .8 accuracy rate These situations are rare.

What we agree to: Cosmetics, fashion, electronics, home goods, sports, toys, books, food supplements, pet products, and more — basically standard e-commerce products. Things we do not accept: Dangerous chemicals, fresh foods requiring a cold chain (-18°C and below), live animals, weapons/ammunition, illegal products. A niche category. Consult us first., We can often find solutions.

Trendyol, Hepsiburada, n11, Amazon, ÇiçekSepeti, PttAVM, Etsy And we work with instant integration via API with many more. Also Shopify, WooCommerce, Ticimax, Ideasoft, T-Soft We also have integrations with e-commerce platforms like [list of platforms]. If there is a platform not on the list... custom API integration We can connect it with.

Absolutely. Standard e-commerce platforms (Shopify, WooCommerce, Ticimax, Ideasoft, T-Soft, Magento, OpenCart) our direct integration It exists. If you have a custom-printed infrastructure, Our API documentation We can establish integration with your development team within 1-2 weeks.

Yes, you can see everything 24/7 from our web-based administration panel. The panel offers the following: current stock levels, order list and statuses (collected, packaged, shipped), cargo tracking numbers, return transactions, reports (daily/weekly/monthly sales, best-selling products, inventory turnover rate), channel-based performance (Like Trendyol vs Hepsiburada). Growth and Enterprise packages available if needed. special reports It can also be prepared.

You have three options: 1) Contracted Cargo — E-MAX ships via its partner courier companies (Yurtiçi, Aras, Sürat, MNG, PTT, etc.). The most affordable prices. 2) Trademark Agreement — If you prefer to use your own shipping arrangements, we'll just handle the operation. 3) Hybrid Model — The most suitable shipping method is automatically selected based on region and product. Most brands prefer option 1 or 3 because it offers a cost advantage.

Yes. Same-day delivery For major cities like Istanbul, Ankara, and Izmir, delivery is possible via certain cargo companies (HepsiJET, Trendyol Express, etc.) — within hours. Until 2 PM Orders placed through the system are shipped the same day. Next day delivery This is a standard service in the vast majority of the 81 provinces. Thanks to our central location in Eskişehir, delivery times are short regardless of where you are in Türkiye.

The return process works as follows: 1) When the customer returns the package, it is sent back to the E-MAX warehouse. 2) Product from quality control It is valid (is it original, is there any damage, are there any missing accessories). 3) Based on the outcome, three paths are followed: resalable → back in stock, partially damaged → set aside for outlet, damaged/missing → rejected or you will be notified. The entire process is tracked instantly from the panel, and a photo report is kept for each return.

No, there is no strict minimum requirement. You only pay for the services you use. This is a huge advantage for seasonal brands, startups, or vendors with fluctuating sales volume. However, we need to use our infrastructure efficiently. 10+ orders per day We prefer brands with high sales volume — if it's lower, we can start with a pilot project.

Completely transparent. At the end of each month you will receive a detailed itemized invoice: storage (Number of BINS/RAFTS/PALLETS used), operation (number of items collected, packaged), cargo (Distribution by company), additional services (labeling, gift wrapping, etc.), return process fees. No surprise pens. — A fee not mentioned in the contract will not appear on the bill. You will not pay for services you haven't used.

Our standard contract 12 months. For pilot projects or seasonal collaborations. Short-term (3-6 months) Early termination is also possible. We are flexible regarding early termination — you can terminate the contract with prior notice (usually 30 days). No early termination penalty is applied; only the cost of the service provided for that month is billed.

Yes. Gift wrapping (ribbon, gift card, custom wrapping paper), brand-specific box (logo printed, color selection), information/thank you card inside adding, special filling material We offer services (kraft paper, silk texture, etc. for a premium feel) for premium brands. designing the unboxing experience We also assist with this. If you have your own custom packaging, we can store it in our warehouse and use it as needed.

Yes. Multiple products under a single SKU. bundle/set We can transform them into: 3-piece cosmetic sets, gift packages, trial sets, etc. for your promotional campaigns. temporary bundles We can also prepare bundles (e.g., "Mother's Day special outfit"). The process is as follows: first, the bundle contents are determined, products are collected from separate stocks and combined, the set is entered into the system with a new SKU, and it is made ready for sale.

Yes. DHL, UPS, FedEx We ship internationally through global shipping companies like [company name]. This is for our brands that sell on platforms like Etsy and Amazon Global. a standard service. What you need to know about the process: customs documents (proforma invoice, declaration of contents) are prepared, an international shipping label is automatically generated, and you receive the tracking number immediately. Delivery time varies between 3-10 business days depending on the country.